Taqueria La Favorita

Terrible customer service. Waitstaff is slow, inattentive and poorly trained. Management is unprofessional, defensive and needs training in conflict resolution. We had to request refills several times from different staff and were almost completely forgotten. I witnessed busboys, waiters and host staff standing around chatting. Our waitress would disappear for long periods of time and seemed annoyed when we requested something. I ordered a platter that I had ordered before and when I received something different, I immediately asked the waitress to take it and they insisted I had to take the food and pay for it. I had not touched, much less ate from the platter and when I asked to speak to the manager (in a calm manner) she seemingly arrived to speak with me ready to argue. The manager continued to insist that I pay for the food because they could not afford to lose money. She also went so far as to say that I could not go to a “chain restaurant” order something, be unsatisfied and return it without expecting to pay for it. Which is obviously untrue. I had to ask the manager to lower her voice when speaking to me and when we received the check, the platter was included as well as